Customer Testimonials

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DealerRater Dec 22, 2020

I have been servicing my Jeeps at the dealership for the last few years and have always found the staff to be professional, knowledgeable, cordial and courteous. Highly recommended.

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DealerRater Dec 14, 2020

I have nothing but positive feedback for the service team. Zach & Philip and both friendly and respectful of my time and vehicle needs. The dealership has handled all maintenance and repairs for my 2015 Durango; if a repair is taking longer than expected they always find a loaner vehicle for me to use.

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Google Sep 30, 2020
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Google Aug 30, 2020
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Google Aug 30, 2020

Awesome service !

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Google Aug 3, 2020

All I can say is the folks at Billy Craft Jeep are at the top of their game. They did not pressure us, they listened to what we could do and worked hard to earn our business and trust. There was a factory recall on the vehicle that had not been serviced when we purchased it. The Sales Manager offered to stop by and pick it up on his way to work and bring it back on his return trip home. It just doesn't better than that! Thank you for the wonderful experience and we have told our friends and ...

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Google Aug 3, 2020

I have owned several Jeep Wranglers over the years, but the one I've always had my hopes set on was the Jeep Wrangler Rubicon 4-door. As one of the top of the line models, finding a Rubicon 4-door that wasn't out of reach in the amount I wanted to spend had always been the challenge. Had it not been for Kirk Wilkes at Billy Craft Jeep in Lynchburg, I'm certain the challenge would still be ongoing. Kirk found for me my dream Jeep that included every single one of my wish list requests, and he did so without rushing or ...

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Google Aug 3, 2020

I want to say thanks to Bo and everyone who worked on my deal ! This was the easiest experience I’ve ever had at a dealership ! Bo was very polite and listened to everything I had to say ! Thanks again !

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Google Jul 30, 2020

Awesome job! I was scheduled for a diagnostic on an acceleration issue on my Wrangler. I wasn't expecting it, but it was fixed the same day and in a very timely manner. The service advisor was fantastic in communicating what was needed, and the shuttle service guys were prompt and sweet. Will definitely be recommending the Billy Craft service center to everyone.

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Google Jul 30, 2020

Service was fast and waiting room clean. Price was good.

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